Shipping Information


We've compiled a list of frequently asked questions to assist with the shipping process. If you have a question that is not addressed here, please feel free to call us at (800) 215-9293


Is Next Day or 2nd Day delivery available?


Call 1-800-215-9293 during normal business hours for delivery options and rates. Central offers expedited delivery services via UPS, FedEx, DHL and USPS. If we are closed, select the "Send Me A Freight Quote" option when you complete the order and we will contact you to review the options available.

How are shipping and delivery charges calculated?


Shipping charges are based on the following:

  • Number of packages
  • Weight of those packages
  • Package volume
  • Destination point

We will package your products in the least amount of boxes necessary. Your order will be sent via the least expensive carrier, unless you specify otherwise. Please make arrangements for unloading at your location. If liftgate and/or inside delivery service is required, there will be additional charges.

What should I do when my shipment arrives?


Check and inspect before you accept!

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill.

  • Check the exterior of your shipment for any damage
  • Make a notation on your bill of lading describing the damage you see
  • Open your shipment immediately and make sure everything is in order (no damage or shortages)

If you notice damage after the driver has left:

  • Save your damaged shipping box (s) and packing
  • Contact Central Products customer care department at 1-800-215-9293
  • Please do not return damaged items as they cannot be accepted without a Central return authorization number.

The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgment that the articles delivered are in good condition.

Is it possible to have my order delivered outside the Continental United States?


Yes you can.

Please contact us for our international delivery options. Items marked as free shipping apply to the continental U.S. only (which does not include Alaska, Hawaii, Puerto Rico, Mexico, or Canada).

How do I view my Order History?


By logging in to your Account

You can review your order history for all online as well as other Central Restaurant Product orders via your account login. Click the My Account link at the top of each web page to login and visit the My Account area. From this area, use the left hand navigation to review your recent and past orders.