Bang! Ding! Boop! Those are the unfortunate sounds that sometimes occur during the shipment of a large piece of restaurant equipment. When you purchase commercial restaurant equipment from Central, we do our best to ensure that your unit arrives safely to your door. However, accidents happen, and the trip between the freight carrier and your restaurant can sometimes be precarious, leading to damage to the equipment, from dents to scratches and more.
We always ask our customers to inspect the item as soon as it arrives and before signing for the shipment to make sure no damage has occurred. After inspection, if the customer finds any damage, they should note it on the bill of lading, refuse to sign for the shipment, and have it returned to Central. Who pays the return freight on a refused shipment? The carrier who delivers merchandise to your door is responsible for loss and damages, so in this case, the freight company would be responsible for return freight costs. There is nothing to do on the customer’s end once you have refused delivery due to damage.
What Happens to Damaged Restaurant Equipment After It’s Returned
In cases where equipment is damaged, Central will send out a replacement unit to ensure the customer is taken care of properly. But what happens to the equipment that’s damaged? Is it just scrapped? Sent back to the manufacturer?
In these cases, the answer is no. Once we receive back the piece of equipment, one of our team members inspects the unit for damage and fully tests it to make sure it still works properly. Once we have confirmed that the unit is still usable, we transition it into our scratch and dent inventory.
What is Scratch-and-Dent?
Scratch-and-dent is a term for any appliance or piece of equipment that is not in perfect or new condition and cannot be sold as such. If the product still works just fine and the damage is only cosmetic, Central will sell it at a reduced price, sometimes up to 80 percent off retail!
Scratch-and-dent items are a perfect way to get a great deal on commercial restaurant equipment that might not fit your budget otherwise. For a lot of scratch-and-dent units, the damage is barely noticeable (either low to the ground or on the back of the unit), but it works just as well as a new product if you don’t mind some dents or scratches.
One thing to know is that the amount of damage varies from product to product. Some equipment may look a lot rougher than others. Always check with a Product Consultant before purchasing to make sure you have all the information needed on the item.
Example of cosmetic damage to equipment
What is the Difference Between Scratch-and-Dent and Used Restaurant Equipment?
When shopping our scratch-and-dent list, you’ll see items marked “refurbished.” This indicates that the equipment has been lightly used. What’s the difference between scratch-and-dent and used restuaurant equipment? Scratch-and-dent equipment was returned by the customer before use, whereas used restaurant equipment was returned because of either customer regret or a defect or breakdown of a part. In the latter case, our service team inspects and fixes (refurbishes) the item so it can be sold.
There are two ways to find scratch-and-dent or used restaurant equipment at Central Restaurant Products. Our scratch-and-dent page is the first way to find it. Here, you can download our current scratch-and-dent list, which is updated weekly. This list includes images of each item from different angles, so you can see where the unit is damaged.
The second way is to follow our scratch-and-dent account @CRPscratchNdent on Twitter. We post our newest listings there daily.
Our product consultant team is also available to walk you through our scratch-and-dent inventory. Call them at for availability and more information.
Cody Bell is a content specialist with Central Restaurant Products. With over 7 years of experience in the foodservice industry, Cody has developed knowledge on topics from all aspects of commercial foodservice, from the front of the house to back of the house. He is a NAFEM Certified Foodservice Professional. In his free time, Cody likes to spend time with his wife and puppy.