It’s no secret that food safety is the most critical part of running a commercial foodservice. If it’s not prioritized and proper techniques are neglected, a foodborne illness outbreak could result. The consequences for your guests and bottom line could be severe. However, emphasizing the importance of food safety is easier said than done. It’s a beast of its own, as any experienced foodservice operator will tell you, with many caveats to constantly keep top of mind. Fortunately, there are food safety management programs out there to assist.

Active Managerial Control

There are five common risk factors linked to foodborne illness:

  1. Purchasing foods from unsafe or unreliable sources
  2. Failing to cook foods correctly
  3. Holding foods at incorrect temperatures
  4. Using contaminated equipment
  5. Poor personal hygiene

When it comes to preventing foodborne illness, active managerial control is needed. This entails proactively making preparations to prevent foodborne illness instead of reacting to issues as they arrive, anticipating risks and planning solutions before they have an opportunity to endanger your operation.

Implementing a food safety management system puts in place steady procedures to prevent foodborne illness. These may include, but are certainly not limited to:

  • Personal hygiene program (download our handwashing best practice chart here)
  • Supplier selection and specification program
  • Cleaning and sanitation program
  • Facility design and equipment maintenance program
  • Food safety training program
  • Quality control and assurance programs
  • Standard operating procedures (commonly referred to as SOPs)
  • Pest control program 

Practicing active managerial control entails anticipating potential risks that could result in foodborne illness, and working to control or eliminate them. This should be followed through the entire flow of food (see graph). There are several steps to this.

Active Managerial Control Steps

  1. Identify risks, looking for areas that can lead to foodborne illness in your operation and the hazards that can be controlled or eliminated.
  2. Regular monitoring of critical activities. Make a note of where employees must monitor food-safety requirements (i.e., when they’re taking temperatures or testing sanitizer concentrations).
  3. Take corrective action where needed to correct improper procedures or behavior.
  4. Frequent managerial oversight to verify that all policies, procedures, and corrective actions are followed correctly.
  5. Train all employees to follow procedures, retraining when necessary.
  6. Re-evaluate, assessing your food safety management systems periodically to ensure it’s still working correctly and efficiently.

A HACCP program is one of the most common food safety management systems to help operators achieve active managerial control. 

The Flow of Food: Purchasing > Receiving > Storing > Preparing > Cooking > Holding > Cooling > Reheating > Serving

The flow of food is the path food takes throughout your operation. A foodborne illness can result at any stage. Active managerial control reduces this risk. 

HACCP Definition

HACCP stands for Hazard Analysis Critical Control Point and is intended to assist in active managerial control by implementing a food safety management system based on the identification of key biological, chemical, or physical hazards in the flow of food. HACCP plans may vary slightly from one operation to the next, but the main principles are the same. For a HACCP plan to succeed, it should be based on a written plan and specific to that operation’s menu, customers, equipment, and adaptable to their already implemented procedures and processes.

Each HACCP plan is unique. What works for one operation may not necessarily work for another. However, there are seven key principles of an effective HACCP system.

HACCP 7 Principles


1. Conduct a hazard analysis

Review your current menu and processes, asking questions along the way to evaluate your setup and identify potential hazards. These questions should span your entire operation, from the ingredients in your menu selections, the design of your facility, the uses of your equipment, current sanitation efforts, employee health and hygiene practices, etc.

Some basic questions to start with include:

  • Does the food contain sensitive ingredients that could present a microbiological, chemical, or physical hazard (fish bones, pesticide residues, salmonella, etc.)?
  • What are the sources of the food, from the geographical region to the specific supplier?
  • Does the kitchen layout provide adequate separation between raw and ready-to-eat foods?
  • Can the facility and equipment be easily and readily cleaned and sanitized?

The more detailed, the better. The U.S. Food and Drug Administration (FDA) has a great resource on HACCP application guidelines, including a host of helpful questions to ask when developing a HACCP plan.

2. Identify critical control points

Critical control points are the steps in which the operator and food handlers can control. Identifying these is essential for the prevention and elimination of the hazards identified in the first step, or at the very least, the reduction to safer, acceptable levels.

Critical control points are located at any step where hazards can be prevented or reduced. These can be present in any phase of the flow of food. These should be carefully developed and documented, and used only for food safety.

Examples of critical control point might be the refrigeration of precooked foods to prevent the growth of bacterial, or heating foods high enough to kill pathogens before serving.

3. Establish critical limits

Critical limits are the maximum or minimum value in which a biological, chemical, or physical hazard must be controlled at the critical control point for the prevention, elimination, or reduction of a hazard. These are used to distinguish between safe and unsafe conditions. These limits may be based on factors related to the conditions for bacterial growth (Food, Acidity, Temperature, Time, Oxygen, Moisture – FAT TOM) or others as identified in your initial hazard analysis. Each control point will have one or more measures to assure appropriate prevention.

4. Determine proper monitoring procedures

Regular monitoring is your best defense. It serves three purposes: (1) facilitates the tracking of the operation, (2) helps to determine when there is the potential for loss of control and deviation from the established critical control points, and (3) provides written documentation for verification. Monitoring should be continuous and implemented in all operating procedures.

5. Execute corrective actions

The purpose of the HACCP system is to identify hazards and prevention strategies readily. Again, the point of active managerial control is to be proactive instead of reactive when an issue arises. When you’re forced to react, there’s a higher risk of the issue transitioning into a crisis. However, ideal circumstances don’t always prevail and deviations from the ongoing processes may occur. When this happens, corrective action is needed wherever the deviation from the established critical limit occurred.

Corrective actions should incorporate three elements: (1) determine and correct the cause of non-compliance, (2) determine the way in which the non-compliance occurred, and (3) record that corrective actions have been taken.

6. Draft verification procedures

Verification determines the validity of your HACCP plan. Verification procedures evaluate whether the facility’s HACCP system is functioning according to their plan. Here’s an example of verification procedures, per the FDA:


7. Implement a system for documenting procedures

Include a summary of the hazard analysis, the HACCP plan, support documentation like validation records, and additional records created during the implementation of the plan.

After you formulate your HACCP plan, it’s time to implement. This is facilitated by top management who will then devise a plan of those responsible for maintaining. It’s crucial that everyone involved has the correct training on this new system, starting first with the initial HACCP coordinator and team, and stemming down from there.

After the HACCP plan is completed, the operator procedures and forms are drafted, and processes for regularly monitoring and corrective action are developed. Since there are so many stages of implementing a HACCP system, it is ideal to set timelines to complete each activity.

Proper food safety is a massive, continuous project. However, it should always be the number one priority. The way to keep it a priority is to proactively identify risks and work to resolve before issues even have a chance to form. Developing and implementing a HACCP system in your operation is one way to be proactive and showcase your commitment to food safety. And it goes a long way with the health inspector, too.