Shipping Information

We've compiled a list of frequently asked questions to assist with the shipping process. If you have a question that is not addressed here, please feel free to call us at (800) 215-9293

Yes

Call 1-800-215-9293 during normal business hours for delivery options and rates. Central offers expedited delivery services via UPS, FedEx, DHL and USPS. If we are closed, select the "Send Me A Freight Quote" option when you complete the order and we will contact you to review the options available.

 Shipping charges are based on the following:

• Number of packages
• Weight of those packages
• Package volume
• Destination point

We will package your products in the least amount of boxes necessary. Your order will be sent via the least expensive carrier, unless you specify otherwise. Please make arrangements for unloading at your location. If liftgate and/or inside delivery service is required, there will be additional charges.

Check and inspect before you accept!

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill.

• Check the exterior of your shipment for any damage
• Make a notation on your bill of lading describing the damage you see
• Open your shipment immediately and make sure everything is in order (no damage or shortages)

If you notice damage after the driver has left:

• Save your damaged shipping box (s) and packing
• Contact Central Products customer care department at 1-800-215-9293
• Please do not return damaged items as they cannot be accepted without a Central return authorization number.

The carrier who delivers merchandise to your door is responsible for loss and damages. Acceptance of the shipment by the consignee is acknowledgment that the articles delivered are in good condition.

Yes you can.

Please contact us for our international delivery options. Items marked as free shipping apply to the continental U.S. only (which does not include Alaska, Hawaii, Puerto Rico, Mexico, or Canada).

By logging in to your Account

You can review your order history for all online as well as other Central Restaurant Product orders via your account login. Click the My Account link at the top of each web page to login and visit the My Account area. From this area, use the left hand navigation to review your recent and past orders.

Liftgate is an added service available at an additional charge to assist in the delivery of heavy equipment, like refrigeration, ovens and ranges, and dish machines, to reduce the risk of damage or injury during unloading. It’s a hydraulic lift used to slowly ease items down from the truck bed to the ground, and it’s highly recommended if you will be unloading the truck yourself.

As Central’s freight strategist explains: “The most important thing many of our customers don’t consider is they just purchased a $2,000+ top-heavy unit and just how dangerous it is to try to offload it without the proper equipment. Paying to have it offloaded upfront saves them time, money, and ensures the professionals handle the riskiest part of the delivery.”

It’s important to note that not every delivery truck is equipped with a liftgate feature. If you think you’ll need a liftgate, make sure to let your product consultant know to add that to your order to ensure the delivery truck is properly equipped. If you’re not sure whether you’ll need a liftgate, just ask!

Click here to see a liftgate in action.

Military shipping is twofold:

For larger equipment items going overseas, such as to military bases, the standard practice is to ship to an inland location to then be handed off to onsite personnel who will oversee the transfer to the desired destination. With this approach, there’s more red tape to cut through.

For smaller items shipping USPS to a military PO box, like an FPO or APO address, we can cut through that red tape altogether. Central offers an efficient, streamlined approach online through the checkout process. It’s a one stop shop to complete your entire purchase upfront and ensure timely delivery. The shipping cost is rated immediately so you can view your entire purchase and close out the transaction with ease.

Central helps to handle both types of military shipments. Depending on the order, a special shipping label, such as DD Form 1387 , is required. Our product experts can help guide users through this process.