Shipping

Yes, both are available.  Call (800)-215-9293 during normal business hours for delivery options and rates.  Central offers expedited delivery services via UPS, FedEx, DHL and USPS.  If we are closed, select the “Send Me A Freight Quote” option when you complete the order and we will contact you to review the options available.

Shipping charges are based on the following:

  • Number of packages
  • Weight of those packages
  • Package volume
  • Destination point

We will package your products in the least number of boxes necessary.  Your order will be sent via the least expensive carrier, unless you specify otherwise.  Please make arrangements for unloading at your location.  If liftgate and/or inside delivery service is required, there will be additional charges.

Check and inspect before you accept!

Before signing the delivery receipt, inspect for any shortage or damage and note the nature and extent of the shortage or damage on the freight bill.

  • Check the exterior of your shipment for any damaged
  • Make a notation on your bill of lading describing the damage you see
  • Open your shipment immediately and make sure everything is in order – no damages or shortages

If you notice damage after the driver has left:

  • Save your damaged shipping box(s) and packaging
  • Contact Central Restaurant Products customer care department at (800)-215-9293
  • Please do not return damaged items as they cannot be accepted without a Central return authorization number

The carrier who delivers merchandise to your door is responsible for loss and damages.  Acceptance of the shipment by the consignee is acknowledgement that the articles delivered are in good condition.

Yes, you can.  Please contact us for our international delivery options.  Please note that items marked as free shipping apply to the continental U.S. only.  This will would not include international shipments, as well Alaska, Hawaii, Puerto Rico, Mexico or Canada.  Duties and taxes are also to be paid by the customer.

If you do not have a loading dock, we recommend adding liftgate service for larger items.  Liftgate allows for your item to be lowered from the truck to the ground.  Liftgate will only move your item from the truck to the ground, so you will be responsible for moving it inside your business.  If you need further help with your delivery, please call your product consultant at (800)-215-9293 to discuss our inside delivery and white glove options.

White Glove is a customizable delivery option to suit your needs.  From bringing your new unit into the final room, to uncrating and assembly, to a full kitchen install, Central Restaurant White Glove delivery has a solution for you.  These quotes are custom to your needs so please call your product consultant at (800)-215-9293 to discuss.

You can add the items you are looking to purchase to your cart.  Once the items are in your cart, click the “View Cart” button at the top of the screen.  Input the zip code you would be shipping the items to and it will show your shipping cost for those items.

Returns

To process your return, you will need to call your product consultant at (800)-215-9293, get a return authorization (RA) number and ship your product (with your RA number) to the address we provide you.  Once your return is received, we will quickly process it and issue a credit or refund in the form of the original payment, less shipping charges.

All return requests must be made within 45 days of invoice.  Approved returns must be in new, unused condition and still in the original packaging.  A restocking fee may apply to some returns. 

We cannot accept a return of the following items:

  • Custom-manufactured products
  • Specially ordered items
  • Items that are in used condition

The re-stocking fee will depend on the type of item being returned.  Please contact your product consultant at (800)-215-9293 for more information.

If you receive an incorrect item due to an error by Central, call your product consultant at (800)-215-9293 as soon as you receive the incorrect item to report the issue.  We will make arrangements for the return of your item and for shipment of the correct item to you.

Payment

We offer several options to give you better payment flexibility to keep more money in your pocket.

Free Net 30 Terms: Please fill out the credit application to request an open account. Processing may require two business days. No membership or fees required to sign up.
Leasing Available:
Enjoy equal monthly payments with our easy leasing option. Ask your product consultant for details. Leasing rates are subject to fluctuations in the money market, credit processing and credit approval. $1500 minimum leasing amount applies. Finance Calculator | Finance Application
Credit Card: We accept MasterCard, VISA, Discover, American Express or Government Impact cards.
Check: You may pay by cashier's check, faxed check, money order, bank wire or business check. No counter checks accepted.
PayPal/Amazon: Central now accepts payments through PayPal or Amazon for your online orders.
Purchase Orders: All military, public school and government purchase orders accepted.
Special Orders: Custom items and other items not shown in our catalog cannot be shipped C.O.D. and may require payment in advance. Contact your Product Specialist for more information.

Learn more about all of our flexible payment options here.

We accept them both ways.  To place an order over the phone please call (800)-215-9293.  To place an order via fax, send your order to (800)-882-0086.

Our arrangements with freight truck and ground carriers allow us to provide some of the lowest rates available. Your order will be sent via the least expensive carrier, unless you specify otherwise. An estimated delivery date and cost can be provided. Please make arrangements for unloading at your location. If liftgate and/or inside delivery service is required, there will be additional charges. Shipping charges are added to your invoice.

Yes we offer flexible programs with fast credit decisions.  For additional information or questions, email Central Financing.

Some advantages of financing are:

  1. Conservation of Capital:
    Cash remains untouched and available for other profitable purposes.

  2. Easier Allocation of Cost:
    Costs of individual equipment or systems can be better analyzed, controlled and reduced because of direct allocation. No hidden costs.

  3. Helps Overcome Budget Limits:
    Since large equipment orders can sometimes be costly, financing can help by spreading out payments to ease the burden with normal operating costs.

  4. Convenience:
    Financing is easy to apply for, and you will know your budget limits in a short amount of time.

  5. Tools for Easy Payment Calculation and Application:
    Finance Calculator | Finance Application

Yes, we do.  The credit application can be found here.

My Account

You can review your order history for all online orders as well as other Central Restaurant Product orders via your account login.  Click the My Account link at the top of each web page to login and visit the My Account area.  From this area, use the left-hand navigation to review your recent and past orders.

Click on the My Account button at the top of the page and log-in to your account.  Using the left-hand navigation, click Account Settings.  Update any user information you need updated.

Click on the My Account button at the top of the page.  Under New Customer?  Do not have an Account? Click the Register now, it’s FREE! No Obligation button.  Follow the prompts.

Click on the My Account button at the top of the page.  You will see Reset Password.  Click the link, enter your email and click Send Reset Email.  Follow the prompts in the email.

Click on the My Account button at the top of the page and log-in.  Using the left-hand navigation click on My Orders.  Choose Closed on the right-hand side of your screen.  Click on the invoice you wish to have a copy of.

About Us

We have a 5,600 sq. ft. showroom located at 7750 Georgetown Rd. Indianapolis, IN 46268.  It is open Monday-Friday 8:00 am to 6:00 pm EST.  You can shop thousands of smallwares, furniture, equipment and more.

Please visit our Career Opportunities page to view any open positions we may have.

We can be reached at (800)-215-9293.  Our product consultants are ready to take your call and assist you Monday-Friday 8:00 am to 8:00 pm EST and Saturday 9:00 am to 1:00 pm EST.

If you have a question outside of standard business hours, you can email us, and we will respond within one business day.  To get your question to the right department, click on the link below that best fits your needs:

General/Sales Questions

Customer Finance

Customer Service

Technical Difficulties

Our W-9 form can be found here.

Shopping

Request your free catalog by clicking here

Email us here and we will immediately take you off our mailing list.

We will sell to anyone looking for restaurant quality equipment and supplies.  If you do not have a restaurant and are a home customer put your name in the business field when checking out.  Please note, that warranties on the equipment we sell is voided when sold in to a residential setting.

Yes, many of the items we sell do have the ability to be customized.  Please contact your product consultant at (800)-215-9293 for more information.

We stock thousands of items in our warehouses.  For any item that is in-stock and the order is received before 5:00 pm EST, we will ship it that day.  Orders received after 5:00 pm EST will be shipped the next business day.  Orders received on Saturday/Sunday will be processed the next business day.  There may be instances when we are temporarily out of stock of an item we generally stock.  In these cases, you will be notified of the estimated shipping date via e-mail as soon as possible.  If you want to know exactly when an item will ship please contact your product consultant at (800)-215-9293.

Yes, we do.  When you are looking at an item, you will see a Request a Free Sample button on the top right side.  You can simply fill out the form online and a sample will be sent.

We do not sell used equipment.  We do offer scratch and dent equipment for additional savings.  You can find the most up to date list here.

You can use the navigation bars at the top of the page to use our product categories to narrow down what you are looking for.  You can use our search bar to search by specific term, vendor number or Central part number.  You can also call one of our product consultants at (800)-215-9293 to help you find what you are looking for.

We have the ability to source products that are not shown on our website.  Please contact your product consultant at (800)-215-9293, so they can help you find what you are looking for.

Please contact your product consultant at (800)-215-9293 for inquiries on these items.

You can request a quote here or contact your product consultant at (800)-215-9293 for a quote.

Yes, we are generally able to offer lower pricing if you are purchasing in bulk.  You can request a quote here or contact your product consultant at (800)-215-9293 for a quote.

Yes, we do offer installation services.  Please contact your product consultant at (800)-215-9293 for more details.

All products that offer a warranty are backed by a manufacturer warranty and are serviced through their preferred warranty company.