With the demand for high‑quality commercial foodservice equipment and dependable replacement parts continuing to grow, we’re expanding our offerings to ensure operators can maintain, repair, and extend the life of their units with confidence.
What prompted the decision to start offering replacement and service parts?
With one of the largest private‑label commercial foodservice equipment assortments in the industry, it was essential for us to develop a complementary lineup of compatible replacement parts and accessories. Kratos cooking equipment and refrigeration are built for demanding, high‑volume commercial kitchens—meaning that over years of heavy use, repairs and routine service are inevitable.
By offering a full assortment of high‑quality replacement parts, components, and accessories, we’re able to support our products throughout their entire life cycle. This broad parts assortment not only ensures seamless support for Kratos equipment but also provides solutions for operators using equipment from other major commercial foodservice brands.
How does this expansion fit into the company’s long-term vision?
Expanding our parts and accessories offering allows us to leverage our sourcing strengths and deepen our commitment to customer centric service. When a customer’s equipment breaks down, the company that sold the equipment should be fully equipped to support them. Being able to supply reliable service parts strengthens our role as a long term partner in their kitchen operations.
Customer Value & Benefits
What problems does this solve for your customers?
Customers can now repair and maintain their existing equipment—extending the lifespan of their units and avoiding the higher cost of purchasing new equipment prematurely.
How will customers’ experience improve compared to sourcing parts elsewhere?
For Kratos equipment owners, there is complete peace of mind knowing that every replacement part is 100% compatible because it comes directly from the same factories that manufacture the original equipment. For customers purchasing universal parts or accessories, we offer a significantly larger assortment at competitive prices—making sourcing faster, easier, and more cost‑effective.
Who will benefit most from this new offering—existing customers, new customers, or both?
Both new and existing customers will benefit. Operators with existing Kratos equipment gain reliable lifecycle support, while new customers can confidently invest knowing long‑term service solutions are readily available.
What advice would you give equipment owners when it comes to maintaining their machines?
Routine cleaning and maintenance is essential. Always read the owner’s manual and operate equipment according to its intended use—especially when distinguishing between standard‑duty and heavy‑duty applications. Additionally, ensure all installation and service work is performed by a qualified technician.
Parts & Service Expertise
What types of replacement and service parts are you offering?
We carry every replaceable component for Kratos cooking and refrigeration equipment— everything from casters and gaskets to knobs and critical internal parts.
How do you ensure the quality and compatibility of your parts?
All Kratos replacement parts come directly from the same factories that produce the equipment itself, eliminating any guesswork around compatibility. For universal or non‑Kratos parts and accessories, we source from mature, trusted factories with vendor relationships that span more than a decade.
What role does your service team play in supporting parts customers?
Our in‑house subject matter experts advise customers on the right parts and accessories for their needs. We also partner with the National Service Cooperative (NSC), a nationwide network of certified service technicians specializing in commercial foodservice equipment. We supply technicians with the correct parts and collaborate with them to deliver fast, accurate solutions in the field.
Competitive Differentiation
What sets your parts offering apart from third-party suppliers or online marketplaces?
Three core advantages set us apart:
- Source‑direct parts from the same factories that manufacture our equipment
- Deep product expertise from our internal subject matter specialists
- A nationwide service network through the NSC technician program
This combination ensures unmatched accuracy, reliability, and support.
How does this new offering strengthen relationships with your customers?
Our expanded parts program allows us to support customers for the full lifespan of their equipment. It establishes us as a dependable partner when issues arise and ensures access to the stocked inventory and solutions they need to keep their kitchens running while saving money on replacement costs.
What role does your service team play in supporting parts customers?
Our in‑house subject matter experts advise customers on the right parts and accessories for their needs. We also partner with the National Service Cooperative (NSC), a nationwide network of certified service technicians specializing in commercial foodservice equipment. We supply technicians with the correct parts and collaborate with them to deliver fast, accurate solutions in the field.
We now offer a complete assortment of commercial foodservice parts and accessories designed to support customers through the full lifecycle of their equipment, ensuring they always have reliable solutions when they need them most. For questions or to get parts for your project, contact us at parts@takktfoodservices.com.
